Terms and Conditions
Byron Bay Camping Hire - Our gear, your adventure!
Terms & Conditions
For hire outside of festivals- We hire by the day not the night – if you collect on Friday and return on Sunday it will be 3 days hire. Understand we are unable to check, clean and rehire on same day. There are no time restrictions on day of collection or return.
Byron Bay Camping Hire agrees to supply clean, well maintained camping gear - all gear is thoroughly checked when returned and serviced or replaced as needed.
Please understand that you are hiring a tent which does not offer the protection of walls and a roof. Our canvas tents are a quality product but may not withstand high winds or prolonged heavy rain during storms. You may be required to make adjustments and refix tents after wind, rain and storms. Tents are waterproof but do require ventilation to avoid condensation from collecting inside tent.
We do not offer refunds for inclement weather. In some circumstances, outside peak periods, we may, at our discretion, negotiate an alternative date to hire equipment. Festivals & large bookings incur penalties – see below -
All bookings require full payment prior to delivery of your camping gear. Refund of payments incur the following penalties - $30 administration fee + Within 5 weeks of the event 10% fee, within 4 weeks of event 50%, within 2 weeks of event - no refunds!
By accepting these terms and conditions you agree to the cost of up to $500 being debited from your credit card in the event that you damage, destroy or lose the equipment you hire.
All bookings require a 10% non-refundable booking fee. Festival bookings must be paid at time of booking – we are unable to allocate tent packages for festivals without full payment.
Full payment plus bond must be paid before we deliver your camping gear. Bond invoice is to be paid within 10 days of the festival/event & will be refunded if equipment is returned to us in good, clean condition, having been used only for its intended purpose. Refunds are processed within 10 days of collection/return of equipment.
The hired equipment will be returned to us in good, clean condition, having been used only for its intended purpose.
The bond covers the loss, theft, damage (other than normal wear) or cleaning costs if required of the hired equipment. The bond will be returned by direct deposit / paypal refund depending on your method of payment.
Your bond will be refunded after we receive and check your returned hired equipment, less the cost of any missing equipment, repair or cleaning, cleaning other than general washing of linen that comes clean in wash, is charged at $50 per hour. The cost of repair or replacement will be charged at market value. If this exceeds the bond money, the Hirer will pay by direct deposit / credit card the balance owing within 14 days. Should the recovery of outstanding monies be warranted, the inclusion of all costs incurred to recover said money including, but not limited to interest accrued, court costs, legal fees etc. will be at the expense of the Hirer.
Byron Bay Camping Hire provides mats at entry door of tents and inside the entry door. Please ensure you wipe your feet and place boots /shoes outside/inside the front door (depending on weather). It is not our role to remove your rubbish, scrape excess mud off floors and walls or mop up water inside your tent due to doors or windows left open in rain. We provide dust pans, brooms, mops, cleaning towels and bins throughout the tent village for your use. If you made the mess then you clean it up. We expect to wipe, sweep and mop tents after your use not remove your rubbish or scrub excess mud or dirt due to lack of respect. We charge an instant $25 fee when rubbish is left in the tent and excessive cleaning is charged at $50 per hour. Remove your rubbish and leave tent in clean condition and bond will be refunded in full.
Byron Bay Camping Hire will not be held responsible for any loss or injury to a hirer or 3rd party/property due to the hire equipment or for any additional costs resulting from break-down of equipment.
Title to equipment shall remain at all times with Byron Bay Camping Hire. During the Term of this Agreement, the Hirer shall be solely responsible for any loss or damage to the Equipment. The Hirer shall also be solely liable for all claims including but not limited to workers compensation or claims for personal injury, disability, death or damage to property, arising directly or indirectly, out of the use of the Equipment. The Hirer hereby assumes and shall bear the entire risk of loss for theft, damage, destruction, or other injury to equipment from any and every cause whatsoever.
Byron Bay Camping Hire makes no representations or warranties of any nature, express or implied, including but not limited to any representations or warranties with respect to the suitability, durability, fitness for any particular purpose, infringement, or intended use. In no event shall Byron Bay Camping Hire be liable for special incidental or consequential damages including loss of profits or alternate accommodation resulting from any failure of the equipment or any performance by Byron Bay Camping Hire.